The 32-page Product and Service Governance Framework Manual & Template is an FCA-aligned guide for ensuring fit-for-purpose retail offerings under the Consumer Duty. Built on PRIN 2A.3, FG22/5, FS25/2 (2025 updates), and March 2025 reviews, it promotes customer-centric governance, reducing harm by up to 21% through lifecycle oversight.
It details principles for design, approval, and distribution, with a step-by-step process for managing products. Featuring customizable templates, such as approval checklists, it supports audits, SMCR accountability, and Q2 2025 thematic reviews for agile, vulnerability-inclusive governance.
Includes:
Overview of Product and Service Governance in the Consumer Duty
Key FCA Requirements (PRIN 2A.3 and Related Guidance)
Integration with Cross-Cutting Obligations and Other Outcomes
Recent Updates and Best Practices (e.g., 2025 Reviews)
Customer-Centric Design and Fit-for-Purpose
Risk Management and Harm Prevention
Vulnerability Considerations in Governance
Proportionality and Scalability
Step-by-Step Methodology
Product Idea and Conception
Design and Target Market Alignment
Approval and Launch
Distribution and Post-Sale Management
Monitoring, Review, and Adaptation
Record-Keeping Requirements
Product Governance Templates (e.g., Approval Checklist, Review Form)
Example Completed Templates
FCA References and Resources
The 32-page Product and Service Governance Framework Manual & Template is an FCA-aligned guide for ensuring fit-for-purpose retail offerings under the Consumer Duty. Built on PRIN 2A.3, FG22/5, FS25/2 (2025 updates), and March 2025 reviews, it promotes customer-centric governance, reducing harm by up to 21% through lifecycle oversight.
It details principles for design, approval, and distribution, with a step-by-step process for managing products. Featuring customizable templates, such as approval checklists, it supports audits, SMCR accountability, and Q2 2025 thematic reviews for agile, vulnerability-inclusive governance.
Includes:
Overview of Product and Service Governance in the Consumer Duty
Key FCA Requirements (PRIN 2A.3 and Related Guidance)
Integration with Cross-Cutting Obligations and Other Outcomes
Recent Updates and Best Practices (e.g., 2025 Reviews)
Customer-Centric Design and Fit-for-Purpose
Risk Management and Harm Prevention
Vulnerability Considerations in Governance
Proportionality and Scalability
Step-by-Step Methodology
Product Idea and Conception
Design and Target Market Alignment
Approval and Launch
Distribution and Post-Sale Management
Monitoring, Review, and Adaptation
Record-Keeping Requirements
Product Governance Templates (e.g., Approval Checklist, Review Form)
Example Completed Templates
FCA References and Resources
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