Vulnerable Customers Policy Template
Length: 33 Pages
Applies to: All regulated firm types
Fully Customisable Vulnerable Customers Policy Template
This fully editable Word template helps firms meet FCA Consumer Duty (PRIN 2A), TCF, and FG21/1 guidance by embedding vulnerability into customer journeys—from onboarding to complaints.
It addresses key vulnerability drivers (health, life events, resilience, capability) and includes models like TEXAS and BRUCE for handling disclosures. Responsibilities, training, and escalation processes are clearly outlined.
The policy ensures accessibility, fair value, and tailored support, with GDPR-compliant data use, internal flags, and MI reporting. Governance roles are defined, and templates support audits, root cause analysis, and continuous improvement.
Designed by FCA experts, it saves time and supports compliance for banks, insurers, lenders, fintechs, and more.
Length: 33 Pages
Applies to: All regulated firm types
Fully Customisable Vulnerable Customers Policy Template
This fully editable Word template helps firms meet FCA Consumer Duty (PRIN 2A), TCF, and FG21/1 guidance by embedding vulnerability into customer journeys—from onboarding to complaints.
It addresses key vulnerability drivers (health, life events, resilience, capability) and includes models like TEXAS and BRUCE for handling disclosures. Responsibilities, training, and escalation processes are clearly outlined.
The policy ensures accessibility, fair value, and tailored support, with GDPR-compliant data use, internal flags, and MI reporting. Governance roles are defined, and templates support audits, root cause analysis, and continuous improvement.
Designed by FCA experts, it saves time and supports compliance for banks, insurers, lenders, fintechs, and more.
Length: 33 Pages
Applies to: All regulated firm types
Fully Customisable Vulnerable Customers Policy Template
This fully editable Word template helps firms meet FCA Consumer Duty (PRIN 2A), TCF, and FG21/1 guidance by embedding vulnerability into customer journeys—from onboarding to complaints.
It addresses key vulnerability drivers (health, life events, resilience, capability) and includes models like TEXAS and BRUCE for handling disclosures. Responsibilities, training, and escalation processes are clearly outlined.
The policy ensures accessibility, fair value, and tailored support, with GDPR-compliant data use, internal flags, and MI reporting. Governance roles are defined, and templates support audits, root cause analysis, and continuous improvement.
Designed by FCA experts, it saves time and supports compliance for banks, insurers, lenders, fintechs, and more.