Consumer Duty Policy Template
Length: 37 Pages
Applies to: All regulated firm types
Fully Customisable Consumer Duty Policy Template
This fully editable Microsoft Word template helps firms implement FCA Consumer Duty (Principle 12) in line with PS22/9, covering good faith, avoiding foreseeable harm, and supporting financial objectives.
It provides a step-by-step guide to the Duty’s cross-cutting rules and four outcomes: target markets, product governance, fair value, customer understanding, and support. Built-in tools support MI tracking, root cause analysis, and continuous improvement.
Clear governance roles, controls, risk oversight, staff training, and reporting responsibilities are defined. The policy includes a review cycle and an implementation roadmap to support board engagement and ongoing monitoring.
Designed for firms of all sizes—banks, insurers, fintech, lenders, and investment firms—it translates Duty requirements into real-world processes like lifecycle management, vulnerable customer support, and remedial actions.
Created by FCA compliance experts, it’s instantly downloadable, fully editable, and designed to demonstrate regulatory readiness while saving time and reducing risk.
Length: 37 Pages
Applies to: All regulated firm types
Fully Customisable Consumer Duty Policy Template
This fully editable Microsoft Word template helps firms implement FCA Consumer Duty (Principle 12) in line with PS22/9, covering good faith, avoiding foreseeable harm, and supporting financial objectives.
It provides a step-by-step guide to the Duty’s cross-cutting rules and four outcomes: target markets, product governance, fair value, customer understanding, and support. Built-in tools support MI tracking, root cause analysis, and continuous improvement.
Clear governance roles, controls, risk oversight, staff training, and reporting responsibilities are defined. The policy includes a review cycle and an implementation roadmap to support board engagement and ongoing monitoring.
Designed for firms of all sizes—banks, insurers, fintech, lenders, and investment firms—it translates Duty requirements into real-world processes like lifecycle management, vulnerable customer support, and remedial actions.
Created by FCA compliance experts, it’s instantly downloadable, fully editable, and designed to demonstrate regulatory readiness while saving time and reducing risk.
Length: 37 Pages
Applies to: All regulated firm types
Fully Customisable Consumer Duty Policy Template
This fully editable Microsoft Word template helps firms implement FCA Consumer Duty (Principle 12) in line with PS22/9, covering good faith, avoiding foreseeable harm, and supporting financial objectives.
It provides a step-by-step guide to the Duty’s cross-cutting rules and four outcomes: target markets, product governance, fair value, customer understanding, and support. Built-in tools support MI tracking, root cause analysis, and continuous improvement.
Clear governance roles, controls, risk oversight, staff training, and reporting responsibilities are defined. The policy includes a review cycle and an implementation roadmap to support board engagement and ongoing monitoring.
Designed for firms of all sizes—banks, insurers, fintech, lenders, and investment firms—it translates Duty requirements into real-world processes like lifecycle management, vulnerable customer support, and remedial actions.
Created by FCA compliance experts, it’s instantly downloadable, fully editable, and designed to demonstrate regulatory readiness while saving time and reducing risk.