Complaints Handling Policy
Length: 27 Pages
Applies to: All regulated firm types
Fully Customisable Complaints Management Policy Template
This editable Word template helps regulated firms meet FCA DISP, Consumer Duty, and UK GDPR requirements by providing a complete framework for recording, investigating, resolving, and reporting complaints.
It includes clear procedures for acknowledgements, impartial investigations, final responses, redress, and FOS referrals. Templates for response letters, logs, escalation, and trend analysis are built in.
Data protection in complaint handling is fully covered—ensuring GDPR-compliant processing, secure storage, and escalation routes to the ICO. The template supports monitoring, root cause analysis, FCA reporting, and senior oversight.
A structured T&C framework ensures staff are trained to handle complaints effectively and fairly. Built-in assessments, role-specific training, and escalation steps promote a culture of accountability.
Ideal for lenders, insurers, fintechs, mortgage firms, and consultants. Instantly downloadable, fully editable, and designed to save time while delivering audit-ready, customer-centric compliance.
Length: 27 Pages
Applies to: All regulated firm types
Fully Customisable Complaints Management Policy Template
This editable Word template helps regulated firms meet FCA DISP, Consumer Duty, and UK GDPR requirements by providing a complete framework for recording, investigating, resolving, and reporting complaints.
It includes clear procedures for acknowledgements, impartial investigations, final responses, redress, and FOS referrals. Templates for response letters, logs, escalation, and trend analysis are built in.
Data protection in complaint handling is fully covered—ensuring GDPR-compliant processing, secure storage, and escalation routes to the ICO. The template supports monitoring, root cause analysis, FCA reporting, and senior oversight.
A structured T&C framework ensures staff are trained to handle complaints effectively and fairly. Built-in assessments, role-specific training, and escalation steps promote a culture of accountability.
Ideal for lenders, insurers, fintechs, mortgage firms, and consultants. Instantly downloadable, fully editable, and designed to save time while delivering audit-ready, customer-centric compliance.
Length: 27 Pages
Applies to: All regulated firm types
Fully Customisable Complaints Management Policy Template
This editable Word template helps regulated firms meet FCA DISP, Consumer Duty, and UK GDPR requirements by providing a complete framework for recording, investigating, resolving, and reporting complaints.
It includes clear procedures for acknowledgements, impartial investigations, final responses, redress, and FOS referrals. Templates for response letters, logs, escalation, and trend analysis are built in.
Data protection in complaint handling is fully covered—ensuring GDPR-compliant processing, secure storage, and escalation routes to the ICO. The template supports monitoring, root cause analysis, FCA reporting, and senior oversight.
A structured T&C framework ensures staff are trained to handle complaints effectively and fairly. Built-in assessments, role-specific training, and escalation steps promote a culture of accountability.
Ideal for lenders, insurers, fintechs, mortgage firms, and consultants. Instantly downloadable, fully editable, and designed to save time while delivering audit-ready, customer-centric compliance.