Consumer Duty in a Box - Complete Compliance Toolkit
Product Overview
Achieve comprehensive compliance with the FCA's Consumer Duty regulations through this all-in-one bundle, "Consumer Duty in a Box." This essential pack combines 8 meticulously crafted manuals, frameworks, policies, and templates to cover all four outcomes (Products and Services, Price and Value, Consumer Understanding, Consumer Support) and cross-cutting rules. Designed specifically to meet the FCA's Consumer Duty supporting documents requirements for authorisation applications (as outlined on the FCA website for consumer credit, mortgage, and other consumer finance firms), these documents include the required elements such as target market analysis, product and service governance framework, fair value assessment framework, customer understanding assessment and testing framework, customer support monitoring policies and MI suite, customer outcome monitoring framework, root cause identification process, vulnerable customers policy, and the overarching Consumer Duty policy. This ensures your application is robust and aligned with FCA expectations for demonstrating compliance.
Updated to reflect the latest 2025 FCA developments, including FS25/2 simplifications, multi-firm reviews (e.g., March 2025 value and understanding reviews, Q1 2025 board reports), and thematic insights on vulnerability, pricing, and resilient practices, this bundle empowers firms to implement adaptive, data-driven compliance. Valued at £590 if purchased individually, this bundle is available for just £300 – offering exceptional savings for a holistic solution.
Delivered digitally in Microsoft Word (DOCX) and Excel (XLSX) formats where applicable, this toolkit is ideal for quick customisation and deployment.
Key Features
Full Duty Coverage: Addresses governance, target markets, vulnerability handling, fair value assessments, understanding testing, support monitoring, outcome tracking, and root cause analysis in one cohesive pack.
Regulatory Alignment: Draws from PRIN 2A principles, FG22/5 guidance, FS25/2 (2025 simplifications for proportionality), and recent reviews (e.g., 15-24% improvements in equity and harm reduction noted in 2025 findings).
Customisable Templates: Includes checklists, forms, dashboards, and examples across documents (e.g., Excel-based for testing and monitoring) for efficient adaptation to your risk framework and operations.
Integrated Appendices: Glossaries, referenced policies, FCA resources, and cross-references for a unified ecosystem, with usage notes on proportionality, vulnerability focus, and 7-year retention.
Practical Examples: Hypothetical scenarios (e.g., insurance bundles, loan promotions, helpline support) with completed templates and rationale notes for real-world application.
Version Control & Guidance: Embedded customisation instructions, version tracking, and removal tips for finalising professional documents.
2025 Insights: Emphasises inclusive practices, data-led refinements, lifecycle evaluations, and measurable gains (e.g., 14-23% in comprehension, equity, and harm prevention from FCA reviews).
Benefits
Streamlined Compliance: One-stop solution to meet all Consumer Duty obligations, reducing implementation time and ensuring no regulatory gaps, while directly supporting FCA authorisation requirements.
Significant Savings: Total individual value of £590, bundled at £300 – a 49% discount for comprehensive coverage.
Improved Customer Outcomes: Promote equitable, transparent, and responsive practices that cut inequities and harm (e.g., 17-22% reductions per 2025 reviews) while supporting vulnerable groups.
Operational Efficiency: Scalable tools and simplifications for low-risk vs. complex scenarios, with MI dashboards and methodologies for agile adaptations.
Enhanced Accountability & Agility: Aligns with SMCR, board oversight, and cross-cutting rules for ethical conduct, enabling continuous enhancement and quick remediations.
Risk Mitigation: Proactive monitoring, testing, and RCA to prevent exploitation, build trust, and avoid penalties through evidence-based documentation.
Who It's For
FCA-regulated financial services organisations, including banks, insurers, lenders, investment firms, and distributors operating in the UK retail market.
Teams such as compliance/risk officers, product managers, marketing specialists, support staff, MI analysts, and senior managers (SMFs) involved in Duty implementation.
Firms handling new, existing, open, or closed products/services, with emphasis on vulnerability-inclusive, proportionate approaches.
Suitable for co-manufacturers, third-party partners, and entities seeking integrated compliance across outcomes like Price/Value or Consumer Support, especially those preparing authorisation applications.
What's Included
9 Essential Documents:
Consumer Duty Policy: Overarching framework for all outcomes and obligations.
Product and Service Governance Framework Manual & Template: Lifecycle management with design, approval, and review processes.
Target Market Analysis and Identification Manual & Template: Market definition and segmentation for tailored offerings.
Vulnerable Customers Policy: Handling and mitigation strategies for at-risk groups.
Fair Value Assessment Framework Manual & Template: Holistic price-benefit evaluations with checklists and forms.
Customer Understanding Assessment and Testing Framework Manual & Template: Communication testing with Excel checklists and evaluation forms.
Customer Support Monitoring Policies and Supporting MI Suite Manual & Template: Oversight with dashboards and monitoring checklists.
Customer Outcome Monitoring Framework Manual & Template: Evidence-based tracking with Excel forms and MI templates.
Root Cause Identification Process Manual & Template: Systematic analysis with RCA forms and checklists.
Formats: Customisable Microsoft Word (DOCX) files; Excel (XLSX) for select templates (e.g., checklists, forms, dashboards).
Embedded Guidance: Customisation tips, version control, and usage instructions (remove before finalising).
Digital Delivery: Instant downloads upon purchase for immediate use.
Licence and Usage Terms
Licensed for internal use within your purchasing organisation only. Redistribution, resale, or transfer without prior written consent is prohibited. For full terms, refer to the included Instructions document in each file.
Disclaimer
These templates and manuals are provided as supportive tools for regulatory compliance and do not constitute legal or professional advice. Your organisation is responsible for ensuring alignment with FCA regulations, industry standards, and specific legal obligations. Customise to fit your business model and seek professional advice if needed. No liability is assumed for any loss, damage, or regulatory action arising from use.
System Requirements
Microsoft Word or compatible software (e.g., Google Docs) for DOCX files.
Microsoft Excel or compatible software (e.g., Google Sheets) for XLSX templates.
Optional: Data visualisation tools (e.g., Tableau) for MI components.
No additional software required.
Ready to box up your Consumer Duty compliance and save £290? Purchase this all-inclusive bundle now for £300 and equip your team with the tools to excel in customer-focused regulation. Explore individual templates or contact us for customisation support.
Consumer Duty in a Box - Complete Compliance Toolkit
Product Overview
Achieve comprehensive compliance with the FCA's Consumer Duty regulations through this all-in-one bundle, "Consumer Duty in a Box." This essential pack combines 8 meticulously crafted manuals, frameworks, policies, and templates to cover all four outcomes (Products and Services, Price and Value, Consumer Understanding, Consumer Support) and cross-cutting rules. Designed specifically to meet the FCA's Consumer Duty supporting documents requirements for authorisation applications (as outlined on the FCA website for consumer credit, mortgage, and other consumer finance firms), these documents include the required elements such as target market analysis, product and service governance framework, fair value assessment framework, customer understanding assessment and testing framework, customer support monitoring policies and MI suite, customer outcome monitoring framework, root cause identification process, vulnerable customers policy, and the overarching Consumer Duty policy. This ensures your application is robust and aligned with FCA expectations for demonstrating compliance.
Updated to reflect the latest 2025 FCA developments, including FS25/2 simplifications, multi-firm reviews (e.g., March 2025 value and understanding reviews, Q1 2025 board reports), and thematic insights on vulnerability, pricing, and resilient practices, this bundle empowers firms to implement adaptive, data-driven compliance. Valued at £590 if purchased individually, this bundle is available for just £300 – offering exceptional savings for a holistic solution.
Delivered digitally in Microsoft Word (DOCX) and Excel (XLSX) formats where applicable, this toolkit is ideal for quick customisation and deployment.
Key Features
Full Duty Coverage: Addresses governance, target markets, vulnerability handling, fair value assessments, understanding testing, support monitoring, outcome tracking, and root cause analysis in one cohesive pack.
Regulatory Alignment: Draws from PRIN 2A principles, FG22/5 guidance, FS25/2 (2025 simplifications for proportionality), and recent reviews (e.g., 15-24% improvements in equity and harm reduction noted in 2025 findings).
Customisable Templates: Includes checklists, forms, dashboards, and examples across documents (e.g., Excel-based for testing and monitoring) for efficient adaptation to your risk framework and operations.
Integrated Appendices: Glossaries, referenced policies, FCA resources, and cross-references for a unified ecosystem, with usage notes on proportionality, vulnerability focus, and 7-year retention.
Practical Examples: Hypothetical scenarios (e.g., insurance bundles, loan promotions, helpline support) with completed templates and rationale notes for real-world application.
Version Control & Guidance: Embedded customisation instructions, version tracking, and removal tips for finalising professional documents.
2025 Insights: Emphasises inclusive practices, data-led refinements, lifecycle evaluations, and measurable gains (e.g., 14-23% in comprehension, equity, and harm prevention from FCA reviews).
Benefits
Streamlined Compliance: One-stop solution to meet all Consumer Duty obligations, reducing implementation time and ensuring no regulatory gaps, while directly supporting FCA authorisation requirements.
Significant Savings: Total individual value of £590, bundled at £300 – a 49% discount for comprehensive coverage.
Improved Customer Outcomes: Promote equitable, transparent, and responsive practices that cut inequities and harm (e.g., 17-22% reductions per 2025 reviews) while supporting vulnerable groups.
Operational Efficiency: Scalable tools and simplifications for low-risk vs. complex scenarios, with MI dashboards and methodologies for agile adaptations.
Enhanced Accountability & Agility: Aligns with SMCR, board oversight, and cross-cutting rules for ethical conduct, enabling continuous enhancement and quick remediations.
Risk Mitigation: Proactive monitoring, testing, and RCA to prevent exploitation, build trust, and avoid penalties through evidence-based documentation.
Who It's For
FCA-regulated financial services organisations, including banks, insurers, lenders, investment firms, and distributors operating in the UK retail market.
Teams such as compliance/risk officers, product managers, marketing specialists, support staff, MI analysts, and senior managers (SMFs) involved in Duty implementation.
Firms handling new, existing, open, or closed products/services, with emphasis on vulnerability-inclusive, proportionate approaches.
Suitable for co-manufacturers, third-party partners, and entities seeking integrated compliance across outcomes like Price/Value or Consumer Support, especially those preparing authorisation applications.
What's Included
9 Essential Documents:
Consumer Duty Policy: Overarching framework for all outcomes and obligations.
Product and Service Governance Framework Manual & Template: Lifecycle management with design, approval, and review processes.
Target Market Analysis and Identification Manual & Template: Market definition and segmentation for tailored offerings.
Vulnerable Customers Policy: Handling and mitigation strategies for at-risk groups.
Fair Value Assessment Framework Manual & Template: Holistic price-benefit evaluations with checklists and forms.
Customer Understanding Assessment and Testing Framework Manual & Template: Communication testing with Excel checklists and evaluation forms.
Customer Support Monitoring Policies and Supporting MI Suite Manual & Template: Oversight with dashboards and monitoring checklists.
Customer Outcome Monitoring Framework Manual & Template: Evidence-based tracking with Excel forms and MI templates.
Root Cause Identification Process Manual & Template: Systematic analysis with RCA forms and checklists.
Formats: Customisable Microsoft Word (DOCX) files; Excel (XLSX) for select templates (e.g., checklists, forms, dashboards).
Embedded Guidance: Customisation tips, version control, and usage instructions (remove before finalising).
Digital Delivery: Instant downloads upon purchase for immediate use.
Licence and Usage Terms
Licensed for internal use within your purchasing organisation only. Redistribution, resale, or transfer without prior written consent is prohibited. For full terms, refer to the included Instructions document in each file.
Disclaimer
These templates and manuals are provided as supportive tools for regulatory compliance and do not constitute legal or professional advice. Your organisation is responsible for ensuring alignment with FCA regulations, industry standards, and specific legal obligations. Customise to fit your business model and seek professional advice if needed. No liability is assumed for any loss, damage, or regulatory action arising from use.
System Requirements
Microsoft Word or compatible software (e.g., Google Docs) for DOCX files.
Microsoft Excel or compatible software (e.g., Google Sheets) for XLSX templates.
Optional: Data visualisation tools (e.g., Tableau) for MI components.
No additional software required.
Ready to box up your Consumer Duty compliance and save £290? Purchase this all-inclusive bundle now for £300 and equip your team with the tools to excel in customer-focused regulation. Explore individual templates or contact us for customisation support.
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