The Complete Guide to ICOBS

£200.00

The 179-page ICOBS Handbook Guide is an FCA-aligned resource designed to ensure compliance with insurance distribution and contract regulations. Built on ICOBS, FSMA, and 2025 FCA updates, it supports fair treatment, transparency, and prompt claims handling in insurance activities.

It details processes for policy sales, underwriting, and claims management, with customisable templates for compliance records and audit checklists.

Includes:

  • Client Categorisation

  • Communications to Clients and Financial Promotions

  • Inducements

  • Record-Keeping

  • Acting Honestly, Fairly and Professionally, Exclusion of Liability, Conditions and Warranties

  • Distribution of Connected Contracts Through Exempt Persons

  • Customers in Financial Difficulty

  • Distance Marketing

  • E-Commerce

  • Guidance on the UK Provisions Implementing the Distance Marketing Directive

  • Distance Marketing Information

  • Abbreviated Distance Marketing Information

  • General Requirements for Insurance Intermediaries and Insurers

  • Means of Communication with Customers

  • Additional Requirements for Protection Policies for Insurance Intermediaries and Insurers

  • Remuneration Disclosure

  • Commission Disclosure for Commercial Customers

  • Commission Disclosure for Pure Protection Contracts Sold with Retail Investment Products

  • Identifying client needs and advising

  • Demands and Needs

  • Advised Sales

  • Producing and Providing Product Information

  • Pre-Contract Information: General Insurance Contracts

  • Pre-and Post-Contract Information: Pure Protection Contracts

  • Renewals

  • Means of Communication

  • Responsibilities of Insurers and Insurance Intermediaries in Certain Situations

  • Providing Product Information by way of a Standardised Insurance Information Document (IPID)

  • Guaranteed Asset Protection (GAP) Contracts

  • Optional Additional Products

  • Cross-selling

  • Travel Insurance and Medical Conditions

  • Retail Premium Finance: Disclosure and Remuneration

  • Cancellation of Automatic Renewal

  • Disclosure requirements for multi-occupancy buildings Insurance

  • Home insurance and motor insurance pricing

  • Setting Renewal Prices

  • Assumptions Regarding the Channel Used by the Customer

  • Incentives

  • New Business Discounts

  • Calculating the Equivalent New Business Price: Missing Information

  • Calculating the Equivalent New Business Price – Information Acquired During the Term of the Customer’s Current Policy

  • Changes to Contractual Parties

  • Subscription Policies

  • Closed Books

  • Intermediaries’ Remuneration and Involvement in Setting Price

  • Firms’ Assurance Of Customer Outcomes

  • Notifications to the FCA

  • Sales Practices: Renewal Pricing and Fair Treatment of Customers

  • Policies and Procedures

  • Attestation Requirements

  • The Right to Cancel

  • Claims handling

  • Motor Vehicle Liability Insurers

  • Employers’ Liability Insurance

The 179-page ICOBS Handbook Guide is an FCA-aligned resource designed to ensure compliance with insurance distribution and contract regulations. Built on ICOBS, FSMA, and 2025 FCA updates, it supports fair treatment, transparency, and prompt claims handling in insurance activities.

It details processes for policy sales, underwriting, and claims management, with customisable templates for compliance records and audit checklists.

Includes:

  • Client Categorisation

  • Communications to Clients and Financial Promotions

  • Inducements

  • Record-Keeping

  • Acting Honestly, Fairly and Professionally, Exclusion of Liability, Conditions and Warranties

  • Distribution of Connected Contracts Through Exempt Persons

  • Customers in Financial Difficulty

  • Distance Marketing

  • E-Commerce

  • Guidance on the UK Provisions Implementing the Distance Marketing Directive

  • Distance Marketing Information

  • Abbreviated Distance Marketing Information

  • General Requirements for Insurance Intermediaries and Insurers

  • Means of Communication with Customers

  • Additional Requirements for Protection Policies for Insurance Intermediaries and Insurers

  • Remuneration Disclosure

  • Commission Disclosure for Commercial Customers

  • Commission Disclosure for Pure Protection Contracts Sold with Retail Investment Products

  • Identifying client needs and advising

  • Demands and Needs

  • Advised Sales

  • Producing and Providing Product Information

  • Pre-Contract Information: General Insurance Contracts

  • Pre-and Post-Contract Information: Pure Protection Contracts

  • Renewals

  • Means of Communication

  • Responsibilities of Insurers and Insurance Intermediaries in Certain Situations

  • Providing Product Information by way of a Standardised Insurance Information Document (IPID)

  • Guaranteed Asset Protection (GAP) Contracts

  • Optional Additional Products

  • Cross-selling

  • Travel Insurance and Medical Conditions

  • Retail Premium Finance: Disclosure and Remuneration

  • Cancellation of Automatic Renewal

  • Disclosure requirements for multi-occupancy buildings Insurance

  • Home insurance and motor insurance pricing

  • Setting Renewal Prices

  • Assumptions Regarding the Channel Used by the Customer

  • Incentives

  • New Business Discounts

  • Calculating the Equivalent New Business Price: Missing Information

  • Calculating the Equivalent New Business Price – Information Acquired During the Term of the Customer’s Current Policy

  • Changes to Contractual Parties

  • Subscription Policies

  • Closed Books

  • Intermediaries’ Remuneration and Involvement in Setting Price

  • Firms’ Assurance Of Customer Outcomes

  • Notifications to the FCA

  • Sales Practices: Renewal Pricing and Fair Treatment of Customers

  • Policies and Procedures

  • Attestation Requirements

  • The Right to Cancel

  • Claims handling

  • Motor Vehicle Liability Insurers

  • Employers’ Liability Insurance