Financial Promotions & Customer Communications Policy
Length: 16 Pages
Applies to: All regulated firm types
Fully Customisable Financial Promotions & Customer Communications Policy Template
This fully editable Word template helps firms comply with FCA rules under CONC 3, COBS 4, PRIN 7, and Consumer Duty (Principle 12) by ensuring all promotions and communications are clear, fair, and not misleading.
It includes governance procedures for reviewing content across all channels—print, digital, email, SMS, and social media—with guidance on disclosures, risk warnings, customer understanding testing, and higher-risk product content.
The policy also covers product governance, approval workflows, record-keeping, and customer support—embedding transparency and accountability in every message.
Ideal for lenders, investment firms, mortgage providers, and financial services businesses. Instantly downloadable, fully editable, and designed to save time while ensuring compliant, consumer-focused communications.
Length: 16 Pages
Applies to: All regulated firm types
Fully Customisable Financial Promotions & Customer Communications Policy Template
This fully editable Word template helps firms comply with FCA rules under CONC 3, COBS 4, PRIN 7, and Consumer Duty (Principle 12) by ensuring all promotions and communications are clear, fair, and not misleading.
It includes governance procedures for reviewing content across all channels—print, digital, email, SMS, and social media—with guidance on disclosures, risk warnings, customer understanding testing, and higher-risk product content.
The policy also covers product governance, approval workflows, record-keeping, and customer support—embedding transparency and accountability in every message.
Ideal for lenders, investment firms, mortgage providers, and financial services businesses. Instantly downloadable, fully editable, and designed to save time while ensuring compliant, consumer-focused communications.
Length: 16 Pages
Applies to: All regulated firm types
Fully Customisable Financial Promotions & Customer Communications Policy Template
This fully editable Word template helps firms comply with FCA rules under CONC 3, COBS 4, PRIN 7, and Consumer Duty (Principle 12) by ensuring all promotions and communications are clear, fair, and not misleading.
It includes governance procedures for reviewing content across all channels—print, digital, email, SMS, and social media—with guidance on disclosures, risk warnings, customer understanding testing, and higher-risk product content.
The policy also covers product governance, approval workflows, record-keeping, and customer support—embedding transparency and accountability in every message.
Ideal for lenders, investment firms, mortgage providers, and financial services businesses. Instantly downloadable, fully editable, and designed to save time while ensuring compliant, consumer-focused communications.